Immediately after you register on JB Hi-Fi Music, you will receive an e-mail. You should click the link provided within that e-mail to activate your account. Please ensure you have set your spam filter to allow e-mails from support@jbhifimusic.com.au first.

Type this link into your computer.

http://www.jbhifimusic.com.au/forgotpassword.aspx

You will then be asked for your e-mail address which needs to be the same e-mail address you used to register. An e-mail will then be sent to you with the password needed to log in to the account successfully.

Music vouchers can only be used to redeem digital music downloads from the JBHIFImusic online store. They are not valid for DVD’s, CD’s or any other physical product. This remains the case whether the music voucher is purchased in a retail outlet or online.

You must log in to your account online to purchase music. Once you are logged in you can pay for music using either a music voucher purchased from a JB Hi-Fi store or by credit card. If you choose to use a credit card, you can either pay on a track by track basis or top up your account with $5, $10, $20 $50 or $100 in one transaction.

If your music voucher isn’t working, please contact support@destramusic.com with the voucher code and the serial number. You will then either be provided a new voucher code or have the credit placed into your online account.

If the territory specified in the music license allows for purchase outside of Australia then yes you can. Clicking on the [ i ] button (next to the buy button) on all artist or release pages will allow you to view this information. Currently however most of the content available in the digital store is licensed for Australian purchase only.

You can purchase downloadable, digital music files either as an album or track by track. Once downloaded you can play your music files on your personal computer, burn them to CD or transfer them to most portable players.

Both are digital music formats that you can play on your computer or a portable music player. Files are of a high quality sound but compressed to allow for a quick download.

The WMA (Windows Media Audio) file is a Microsoft digital music format. WMA files are only playable on certain players and devices. It should be noted that they are not compatible with iTunes and iPods. They are also subject to Digital Rights Management software (DRM: see below for full definition).

MP3s are playable on almost all devices including iPods and are not subject to DRM.

Digital Rights Management (DRM) is protective software that restricts how many times a music file can be burnt to CD/ Minidisc/ DVD or memory card. DRM also limits the number of devices (additional computers, digital music players, mobile phones etc) that you can transfer your music files to.

WMA files purchased from JBHiFi music are limited to 3 burns and 3 exports to digital audio players that can process and uphold DRM licensing restrictions or equivalent certified players.

DRM is only used when stipulated by the copyright owner and restrictions may vary depending on which record label owns the copyright.

Some record labels currently require that their music to be sold with DRM technology to protect their copyright; we cannot therefore offer their music in the unprotected MP3 format.

Record labels who require DRM protection supply us their music catalogue in Windows Media Audio (WMA) files only and unfortunately this format is not compatible with Apple Mac or iPod.

For WMA’s you will need to burn audio CDs through Windows Media Player 9 or above. Before you burn the CD, make sure that you have the license for all content you wish to burn. There is a variety of software available to burn MP3’s to CD.

A rough guide to the digital music players :

iRiver, Creative, Samsung, Rio, Archos
You can use any files both WMA and MP3 files.

Sony
You should buy MP3 files.

iPod, iPod Mini, iPod Nano or other Apple hardware
You should buy MP3 files.

For a full list of digital players that are compatible with WMA files check out this website: http://www.playsforsure.com

Digital music can be encoded in a variety of different file formats. We sell both MP3s and WMAs because we want to offer the widest possible choice of music. Next to all the tracks & albums listed within the store you can see either an MP3 or WMA symbol which tells you their file format.

To get your purchased tracks, all you need to do is follow these simple steps.

• Login with your Email and password.
• Go to the “My Media” tab.
• Select which of your purchased releases you would like to download.
• Click download next to the track(s) you wish to download
• The Track will download to the destination folder displayed. Make sure you take note of the folder name and where to locate it on your computer so you know where to look for your music once the download(s) is complete.

Once the tracks are downloaded, import them onto your device using windows media player 9 or above or your i-Tunes software if you’ve purchased MP3’s.
Please make sure to play your track before importing onto your device.

Firstly, check that your device supports WMA files and DRM. You can do this by either reading your device's manual or visiting http://www.playsforsure.com and checking the list of Microsoft 'PlaysForSure' devices.

If your device does support WMA files and DRM, then you need to make sure that you are using Microsoft Windows Media Player' (version 9) or later to export your track(s).

Check your firewall settings. Your firewall may be stopping Windows Media Player from connecting to the internet. If you are unsure on how to do this, please consult the firewall “help” section. You should also ensure that the settings within Windows Media Player are set correctly. To do this, open Windows Media Player and click on the Tools menu. Select “Options” from the drop down menu. A new window will open. Click on the ‘Network’ tab and make sure that the following boxes under the Streaming Protocols have a check next to them.

Multicast
UDP
TCP
HTTP

Once the boxes are checked, ensure that under the heading ‘Streaming Proxy Settings’, it says ‘Browser’ next to ‘HTTP’.

If it doesn’t say ‘Browser’, double click it and check the box that says ‘Use Proxy Settings of the web browser’.

Windows Media Player version 9 or later versions are all compatible with the Digital Rights Management (DRM) encrypted music files that are sold from destramusic stores. Other players may not be compatible and so may not play, transfer, or burn your music files.

Windows Media Player is a free download so upgrading to a later version is simple and cost free.

Our technology is optimised to work with Windows 2000/XP/ME systems using Mozilla Firefox or Internet Explorer 6 and above and Windows Media Player 9 and above.

Promotional Downloads’ time-out (no longer play) usually between 1 and 4 weeks after the music track or album being promoted has been downloaded. Sometimes the audio download will be accompanied by extra content such as an artist’s biography, discography, song lyrics, interviews, photos, etc.

At the end of the timed-out period, if the track or album is cleared for sale, you will be prompted to purchase the release to be able to continue playing it.

We currently have over 1.7 million tracks available (Last updated: April 2007)

In the rare case that this happens, contact support@destramusic.com with your account details and the release you are having problems with. We will then determine if we can correct the problem and if not redeliver replacement file(s) to you.

In the rare case that this happens, contact support@destramusic.com with the full details of your account and the release you have purchased twice. We will then credit your account with the purchase price.

Yes. You can login and download any files you have previously purchased but the DRM restrictions will still apply (see above "what is DRM" for more details)

destramusic powers a number of download stores across Australia so no matter which of these stores you buy your music from files will automatically be stored in the 'My Media' section of your account. This ensures you can access all your music purchases from the one destination.

Destramusic powers a number of digital download stores across Australia. If you have registered with any one of our stores in the past then you already have an account set up that is useable across all our stores. Log in to all stores with the same E-mail & password to access your account.

When you download a track, your browser will ask you to set the storage location. We recommend that you create a separate directory on your system to store all your digital music to ensure that you can remember where to return to when wanting to locate it.

If you are having problems finding your files consult your operating system manual for help on searching your hard drive or consult your web browser documentation for information on downloading and saving files.

When you are using internet Explorer (IE) there is built in security that warns you before downloading a file. You will notice after clicking the download button for a track from your 'My Media' the page will refresh and a yellow drop down menu appears at the top of the screen with the words: To help protect you security, Internet Explorer blocked this site from downloading files to your computer. Click here for options.

Clicking on that popup will allow you to save the file.

Please click on this link to upgrade your DRM: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp?force=1

If you cannot find the answer you are looking for, then feel free to contact us using the form below. If you send us as many details as possible it will help us to answer you quickly and accurately.